Refund policy

Our Guarantee

We want you to be 100% satisfied with your purchase. If things aren't quite right, we're here to help.

You have 14 days from the date of delivery to request a return for items in their original, unused condition.

For technical products like our AI Translators, we offer a 12-month quality guarantee against manufacturing defects.

Once received and inspected, your refund will be processed within 5-7 business days to your original payment method.

Eligibility: Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
Damages & Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Non-returnable items: Certain types of items cannot be returned, like custom products, or products that have been heavily used or damaged by the user.
Return Shipping: Customers are responsible for the return shipping costs unless the item arrived damaged or defective.

How to start a return?