Return & Refund Policy

Return & Refund Policy

Thank you for shopping at cylanshopping.com. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have  7  days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Gift cards.
• Downloadable software products.
• Perishable goods (e.g., food, flowers) or personal care items.
• Final Sale items or items purchased with a discount code of 30% or more.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately at [Your Support Email] for assistance. We will cover the shipping costs for replacements of defective items.

Contact Us

If you have any questions on how to return your item to us, contact us at: