Q: How long will it take to receive my order?

Total delivery time = Processing (1-2 days) + Shipping (7-15 days). We use Air Express to ensure your devices reach you as safely and quickly as possible.

Q: Do you offer free shipping?

Yes! We provide Free Worldwide Shipping on all orders, including our professional AI Translators and Smart Cameras.

Q: How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link. You can also visit our "Track Order" page to check the status.

Q: Can I change or cancel my order?

Please contact us within 12 hours of placing your order if you need to change or cancel. Once the item is in the processing stage, we may not be able to stop the shipment.

Q: What is your return policy?

We offer a 14-day return policy. Items must be in their original packaging and unused. For quality-related issues, we provide a full 12-month warranty.

Q: When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.